Payment Information
What payment methods do you accept?
We accept bank transfers, mobile money payments, and cash payments (where applicable). Accepted payment methods may vary depending on order value and location.
Do you offer payment on delivery?
Payment on delivery may be available for local customers and small orders, subject to approval. Please contact us to confirm eligibility.
Will I receive a receipt or invoice?
Yes. A receipt or official invoice will be issued once payment is confirmed.
Is full payment required before delivery?
Yes. Full payment is required before orders are processed and dispatched, unless a prior agreement has been made for bulk or corporate clients.
Is my payment information secure?
Yes. All payments are handled securely, and we do not store sensitive payment details. Your information is treated with strict confidentiality.
Can I pay for bulk orders in installments?
Installment payments may be considered for large or recurring orders. Terms are agreed upon before order confirmation.
Orders and Returns
How do I place an order?
You can place an order by contacting us via phone, email, or through our website contact form. Our team will assist you with pricing, availability, and delivery details.
How long does order processing take?
Orders are typically processed within 24–48 hours after payment confirmation. Custom pallet orders may require additional production time.
How long does a refund take?
Approved refunds are processed within 3–7 business days, depending on the payment method used.
Can I modify or cancel my order?
Orders can be modified or cancelled before processing or dispatch. Once an order has been shipped, changes may no longer be possible.
What is your refund policy?
Refunds are issued if:
The wrong pallets are delivered
Pallets arrive damaged or unusable
The order cannot be fulfilled as agreed
Refund requests must be submitted within 24–48 hours of delivery.
Do you accept returns?
Returns are accepted only for pallets that are damaged, defective, or incorrect upon delivery. Returned items must be in the same condition as received.